Moksh Naturals

This Privacy Policy (“Policy”) explains how Moksh Naturals (“Moksh”, “Company”, “we”, “our”, or “us”) collects, processes, stores, and protects information obtained from users (“you” or “your”) through our website, digital platforms, and related services (collectively referred to as the “Services”).

By accessing, browsing, or using our Services, you acknowledge that you have read, understood, and agreed to the practices described in this Policy. If you do not agree, please discontinue use of our Services.

This Privacy Policy should be read in conjunction with our Terms and Conditions and forms an integral part thereof.

1. Scope & Applicability

This Policy applies to all visitors, users, customers, and others who access or use our Services, whether through our website, social media channels, WhatsApp, or any other digital or offline interaction.

2. Definition of Personal Data

“Personal Data” refers to any information that identifies or can reasonably be linked to an individual, including but not limited to:

3. Information We Collect

a) Information Provided Directly by You
  • Information submitted during enquiries, purchases, or registrations
  • Details shared via forms, messages, emails, or customer support
  • Reviews, feedback, or testimonials voluntarily provided
b) Automatically Collected Information
  • Full name, phone number, and email address.
  • Shipping and billing information.
  • Account, order, and transaction details.
  • Communications exchanged with us.
  • Voluntarily shared skin, hair, or wellness-related information.
  • Technical identifiers such as IP address and device data.
  • Device and browser details
  • IP address and approximate location
  • Website interaction data and access logs
  • Date, time, and duration of visits
c) Transactional Information
  • Order history, payment status, delivery details, and service usage.

4. Purpose of Data Collection

We collect and process Personal Data for the following purposes:

  • To provide and manage our Services
  • To process orders and facilitate delivery
  • To communicate order updates and service-related information
  • To respond to customer enquiries and provide support
  • To improve product offerings, Website functionality, and user experience
  • To conduct internal analytics and business research
  • To send marketing or promotional communications, where permitted by law

5. Cookies & Similar Technologies

We use cookies and comparable technologies to enhance performance and usability of our Website.

  • Cookies help us:

    • Understand user behavior and preferences
    • Improve navigation and content relevance
    • Measure effectiveness of marketing campaigns

    You may control or disable cookies through your browser settings. Disabling cookies may limit certain features of our Services.

6. Data Sharing & Disclosure

We do not sell, lease, or trade your Personal Data. Information may be disclosed only under the following circumstances:

  • To trusted service providers (logistics, payment processors, IT support) bound by confidentiality obligations
  • When required by law, regulation, or court order
  • To protect the rights, safety, and property of Moksh Naturals or others
  • In connection with a corporate transaction such as a merger, acquisition, or business transfer
  • In anonymized or aggregated formats that do not identify individuals

7. Third-Party Services

Our Services may include links to third-party platforms or tools. Moksh Naturals is not responsible for the privacy practices, policies, or content of such third parties. Users are encouraged to review the privacy policies of external websites independently.

8. Data Retention

We retain Personal Data only for as long as necessary to fulfill the purposes stated in this Policy, or as required by applicable laws, accounting, or regulatory obligations.

9. User Rights

Subject to applicable laws, you may:

  • Cookies help us:

    • Understand user behavior and preferences
    • Improve navigation and content relevance
    • Measure effectiveness of marketing campaigns

    You may control or disable cookies through your browser settings. Disabling cookies may limit certain features of our Services.

10. Data Retention

Our Services are intended for individuals 18 years of age or older. We do not knowingly collect Personal Data from minors. If such data is identified, we will take prompt steps to delete it.

11. Data Security

We employ appropriate administrative, technical, and organizational safeguards to protect Personal Data from unauthorized access, alteration, loss, or misuse. While we strive to ensure data security, no method of transmission or storage is entirely risk-free.

12. Policy Amendments

Moksh Naturals reserves the right to modify this Privacy Policy at any time. Updated versions will be published on our platforms and become effective immediately upon posting.

13. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

14. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or your Personal Data, please contact:

    📧 Email: info@mokshnaturals.com

    📍 Address: [Add Registered Office Address]